WORKSPACE / CHANNELS

Meet customers where they are.

Put the working chat on your website now. Share its link in messaging apps, or export your knowledge for a separately connected native bot.

Website widget

Copy this iframe into your website. It loads the current published knowledge and sends leads and transcripts to the owner's inbox.

Embed code

<iframe src="https://business-answers.genmb.com/#/widget" title="Business customer chat" loading="lazy" style="position:fixed;bottom:20px;right:20px;width:min(380px,calc(100vw - 24px));height:560px;max-height:calc(100vh - 40px);border:0;border-radius:12px;box-shadow:0 12px 32px rgba(0,0,0,.18);z-index:9999" allow="clipboard-write"></iframe>

Open widget

Telegram & WhatsApp

Share the working web chat in either app. People open the link to chat; this does not make it a native Telegram or WhatsApp bot.

Native channel setup

For replies directly inside Telegram or WhatsApp, connect your own verified bot or business account and a secure inbound webhook. This workspace does not claim those accounts are connected. Export the approved knowledge below for your channel integration.

Before you publish

Add real answers

Use your actual products, prices, policies and hours rather than sample information.

Test the handoff

Ask something outside the knowledge base and check that its transcript reaches the owner.

Protect production data

The shared knowledge store is visitor-writable without owner authentication; do not use it for sensitive information.